Receptionist 1168X600 Px

Parts Coordinator

Our Parts Coordinator works closely with Service Coordinator in ordering of parts needed for customers install, repair or performance maintenance. Schedule delivery of parts to customers in coordination with Shipping Department.

 Summary of Position: Under the direction of the Senior Parts Coordinator. You will work to meet Caljan’s customers’ needs related to repair/spare parts by taking and processing all orders in an accurate and timely fashion.    


Essential Duties and Responsibilities


·     Manage all facets of parts order fulfillment to include, but not limited to, generating proposals, quotations follow-up, processing purchase orders, open order management and issues resolution.

·     Take orders via e-mail or telephone, check inventory and process orders and invoice customers in Microsoft Dynamix AX (ERP)

·     Assist customers in identifying items, provide prices, discounts, and quotes that reflect accurate/realistic pricing and lead times

·     Provide aftermarket parts sales support with a goal to exceed company aftermarket part sales orders and revenue targets through cross-selling and up-selling

·     Build relationships and confidence through positive customer contact, with both internal and external customers, by responding to customers phone calls and emails in a profession, timely manner and completing follow-ups

·     Generate shipment invoices ensuring ship date on the order is set to proper lead time

·     Administer physical and digital filing systems, keeping records well-organized and easily retrievable by team members

·     Maintain accurate and current customer account contact information for e-invoicing

·     Expedite orders per customer request

·     Coordinate customer orders with counterparts at Caljan Inc including Engineers, Operation, and Sales

·     Report Key Performance Indicators (KPI’s) such as outstanding customers issues, monthly quotations created, monthly revenue, and part order backlog to the National Service Manager in a timely and efficient manner

·     Other duties as assigned

368Px Mahalia Kirk (1)

Your Contact:
If you have questions, please reach out to Mahalia Kirk on +1 (800) 338 1751. ext. 138 or direct line +1 (262) 693-0101.

Are you able to skillfully juggle resources?
Then click on the button below and send your application, writing "Part Coordinator" in the subject line of the e-mail.

Apply here