Parts Coordinator

 Summary of Position: Under the direction of the Senior Parts Coordinator. You will work to meet Caljan’s customers’ needs related to repair/spare parts by taking and processing all orders in an accurate and timely fashion.    

Essential Duties and Responsibilities

·     Manage all facets of parts order fulfillment to include, but not limited to, generating proposals, quotations follow-up, processing purchase orders, open order management and issues resolution.

·     Take orders via e-mail or telephone, check inventory and process orders and invoice customers in Microsoft Dynamix AX (ERP)

·     Assist customers in identifying items, provide prices, discounts, and quotes that reflect accurate/realistic pricing and lead times

·     Provide aftermarket parts sales support with a goal to exceed company aftermarket part sales orders and revenue targets through cross-selling and up-selling

·     Build relationships and confidence through positive customer contact, with both internal and external customers, by responding to customers phone calls and emails in a profession, timely manner and completing follow-ups

·     Generate shipment invoices ensuring ship date on the order is set to proper lead time

·     Administer physical and digital filing systems, keeping records well-organized and easily retrievable by team members

·     Maintain accurate and current customer account contact information for e-invoicing

·     Expedite orders per customer request

·     Coordinate customer orders with counterparts at Caljan Inc including Engineers, Operation, and Sales

·     Report Key Performance Indicators (KPI’s) such as outstanding customers issues, monthly quotations created, monthly revenue, and part order backlog to the National Service Manager in a timely and efficient manner

·     Other duties as assigned